We Pride Ourselves With Individualized Care!

West Side Veterinary Hospital Faqs

 

1.    I am a client, what do I do if I have an emergency?
2.   What species do we treat?
3.   Do we require scheduled appointments?
4.   How often should my pet come in for an exam?
5.   When should my pet come in for a first exam?
6.   When can my pet get spayed/neutered?
7.   Should my pet be on flea, tick, and heartworm preventative all year?
8  . My pet is not good around other animals/people, would you still see my pet?

9.   Are we taking new clients?
10.  I am switching vets, this will be my first time here, what should I bring?
11.  Do we board?
12.  Is parking available?
13.  Is payment expected at time of service?
14.  Do we offer payment plans?
15.  What payment options are available?



1. I am a client, what do I do if I have an emergency?
Answer: During business hours please call us at 570-288-8895. Otherwise, you should call or go to Northeast Veterinary Referral Hospital at 570-208-8877, 242 South River St. Plains, PA 18705.  An alternative emergency 24-hour care facility near Clarks Summit is the Veterinary Referral and Emergency Center (VREC), 570-587-7777.

2. What species do we treat?
Answer: Cats and dogs of all breeds, rabbits, guinea pigs, most pocket pets, reptiles and birds.  However, owners of sick birds should contact Cornell University, Ithaca, NY (607-253-3060) or Wrights Medical Center, Bethlehem, PA (610-865-2611).

3. Do we require scheduled appointments?
Answer: Yes.  Please call our main number at least 24 hours in advance for any appointment changes.  Urgent care and walk-in appointments may be charged a small additional fee.

4. How often should my pet come in for an exam?
Answer: Yearly, unless stated otherwise by the doctor.  Cats and small dogs over the age of 7-10 should be seen every 6 months due to their rapid aging status.  Large breed dogs should be seen twice a year after the age of 5-7 for the same reason.  Because dogs and cats age up to 7-10 times faster than people, sticking to just yearly exams is often too much time for a illness to progress in an older pet.

5. When should my pet come in for a first exam?
Answer: About 6-8 weeks of age.  This is the age that puppies and kittens need their first vaccines and deworming.  You should always bring a fecal sample for your pet’s first visit as well to check for intestinal parasites.

6. When can my pet get spayed/neutered?
Answer: Dogs and cats are generally spayed at 6 months of age.  Rabbits are spayed and neutered at 4-5 months of age.  We do not routinely neuter other species.  If you have an exotic pet in need of spaying or neutering please contact Cornell University.

7. Should my pet be on flea, tick, and heartworm preventative all year?
Answer: Yes.  Although certain parasites are only found outside at certain times of the year, they can survive and thrive on a pet and in the home at any time of the year.  Pennsylvania is currently the worst state in the country for Lyme disease and year round tick prevention is absolutely necessary to avoid Lyme transmission.  Even a few days above freezing in the winter can allow some flea or tick activity to erupt.

8. My pet is not good around other animals/people, would you still see my pet?
Answer: Yes, special arrangements can be made. Please inform us ahead of time and we will ensure your pet either gets an early or late appointment and can be placed directly in an exam room near an alternate entrance/exit if necessary.

9. Are we taking new clients?
Answer: Yes.  We are always happy to accommodate new clients and patients.  Please call in advance and come 15 minutes early to your first appointment so we may get all of your previous records entered into our computer system.

10. I am switching vets, this will be my first time here, what should I bring?
Answer: A fresh fecal sample if it has not been checked recently and all of your previous records.  You may have the records faxed ahead of time to 570-288-6433. If it is an itching or allergy issue, bring all food and treat labels for all pets in the house, even those not affected.

11. Do we board animals?
Answer: No.  Unfortunately, we do not perform routine boarding in our hospital.  We may provide you with the names and contact info of a number of local kennels upon request.

12. Is parking available?
Answer: Yes, free parking, private parking lot.

13. Is payment expected at time of service?
Answer: Yes.  All services must be paid in full on the day of service.

14. Do we offer payment plans?
Answer: No.  We do not have any internal payment plan options.

15. What payment options are available?
Answer: Cash, Debit, Credit (Visa, Master Card, Discover).  We do not accept personal checks.